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Service
Empowering Organizations in the UAE Since 1969
Our Service Department’s commitment to you does not end once the product has been sold and delivered. For us, it starts the moment we install your product all the way until its end of life. Through our team of professional service engineers we deliver a program of support based on quality, reliability and quick response time.
Our Technicians have been trained at various centres in Europe and the Middle East in order to enable us to provide you with the best service support possible whenever and wherever you may need it.
- For our valued customers we have a target response time of 3 – 4 working hours.
- Our service network spans the entire UAE. We have and continue to offer after sales service and support for our clients in remote locations such as: Silaa, Habshan, Ruwais, Ghweifat, Das Island, Liwa e.t.c.
- We are also offering Annual Maintenance Contracts for our corporate clients
Annual Maintenance Contracts
Flexible AMC plans for companies that rely on uninterrupted workflows for printing, copying, scanning and laser material fabrication.
Preventive Maintenance Service
Regular servicing to prevent breakdowns and extend the life of your printers, plotters photocopiers and laser fabrication machines.
Precision Hardware Repair
Fast-track diagnosis and repair for your printers, photocopiers, scanners, plotters, laser cutting machines and laser engraving machines.
Original / Genuine Spare Parts
Original Spare Parts for Epson, Canon, HP, Pantum and Thunder Laser. Quality components for your printers, plotters and laser machines.
When you invest in a product you want to make sure that your product will deliver benefits over its complete life. That’s why we have put together a complete range of product support options.
Our aim is simple: To prevent problems where possible through preventive maintenance and to quickly resolve ones that arise at the earliest.
NPC’s help-Desk is a single point of contact whereby you or anyone in your organization may register a complaint, break-down or request service for your equipment. Just let us know what you need and our customer service representatives will handle everything for you.
FAQ
Do you offer Annual Maintenance Contracts (AMC's) ?
Yes. We offer AMC’s for printers, photocopiers, plotters, scanners, laser engraving machines, laser cutting machines and for products manufactured by Epson, Canon, HP, Rowe and Thunder Laser.
Do you offer one time repair / break-fix services ?
Yes. We repair and maintain equipment from Epson, Canon, HP, Rowe and Thunder Laser.
What is the response time of your service engineers ?
Our standard service response time is 4 to 6 working hours.
Are your service engineers trained ?
Yes. We have our own service engineers who are trained locally and abroad to support our clients and to provide after sales service support.
Are Consumables and Spare Parts Available ?
Yes. We supply all the consumables, ink, toner, and spare parts for the models we sell. For availability of specific items, please contact our sales / service department.
Which areas do you offer service for in UAE ?
We have 3 branches in UAE: Abu Dhabi – Dubai – Sharjah – and thus offer service coverage for all the major cities: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We also offer service coverage to far areas (more than 100km away from major cities) and this can be discussed on a case by case basis.
Industries We Serve
Corporate Offices
Events and Exhibition
Advertising
Small & Medium Enterprises – SME’s
Interior Design
Warehousing and Logistics
Architects and Engineering Consultants
Oil and Gas
Hospitals and Clinics
Government Departments
Hotels and Resorts
Workshop Production
Startups
Steel and Aluminium Industry
Accounting and Auditing
Schools and Universities
Electromechanical and MEP
Cement
Real Estate
Law Firms
Landscaping
Glass, Ceramics and Stone Processing
Gifts and Personalisation
Packaging
Electronics
Home Decor
Signage and Display
Manufacturing
Fashion and Apparel
Woodworking and Furniture
Jewellery and Watches
Why Choose NPC
For over five decades, NPC has supported businesses across the UAE with reliable printing equipment, document solutions, expert technical support and tailored service solutions.
Years Experience
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Satisfied Clients
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We support the full product lifecycle which includes: Equipment Sales, Installation, Provision of Toner / Ink & Consumables, Repair Services, Annual Maintenance Contracts and Supply of Spare Parts.
50+ Years Experience
National Printing Centre has been supporting businesses across the UAE with professional printing and document solutions for over five decades.
Trusted Global Brands
We supply equipment from internationally recognized manufacturers including Epson, Canon, Thunder Laser, HP, Pantum and other leading technology providers.
UAE Wide Coverage
With offices in Abu Dhabi, Dubai, and Sharjah, we provide fast and reliable sales & service support to organisations across the United Arab Emirates.
Genuine Parts & Supplies
We supply original toner, ink, consumables and spare parts to maintain print quality, reliability, and manufacturer warranty compliance.
Maintenance Contracts
We offer flexible maintenance agreements (AMC) designed to reduce downtime, control printing costs and ensure consistent device performance.
Fast Technical Support
Our experienced technicians provide professional support, maintenance and repair services to keep your equipment running smoothly.
What Our Clients Say
Our company has been dealing with them for years. Products and service - really outstanding! When buying the printer, theywould go the extra mile to understand the customer's requirements first before they lay out the b…
Our company has been dealing with them for years. Products and service - really outstanding! When buying the printer, theywould go the extra mile to understand the customer's requirements first before they lay out the best options for the customer to choose from.
i highly recommend their yearly service contract. With this, you dont have to worry about printer related issues just contact them, ask for assistance and they will take care of the problem! truly is worth the price. Also, the staff are super helpful and patient.
100% guaranteed original items!!
I received a quick service and was able to get the printer service done faster than expected thanks to the staff/technician..
Ordered a printer and received it on time. Product quality and packaging were excellent, also service is exceptionally well. Overall, a trusted and hassle-free shopping experience!
Technical team - Anas is good very at service and quick response... Happy to engage with National Printing Center
I had a wonderful experience with National Printing Centre LLC. From start to finish, everything was handled with professionalism and efficiency. A special thanks to Aslam for his excellent customer service.
Very fast and smooth transaction. Everything went well, and our printer is working perfectly. The technician was very kind and completed the job efficiently. Special thanks to Ms. Joan for assisting us. A very satisfied …
Very fast and smooth transaction. Everything went well, and our printer is working perfectly. The technician was very kind and completed the job efficiently. Special thanks to Ms. Joan for assisting us. A very satisfied customer here! will definitely avail of their services again!
Best in Dubai. Good Services. Very polite and customer friendly. We are doing business with them more than 7 years.Trustable and Highky recommended.
I had an excellent experience with National Printing Centre LLC. Their professionalism and attention to detail truly stood out. A special thanks to Mr. Aslam, whose insightful advice made all the difference in ensuring e…
I had an excellent experience with National Printing Centre LLC. Their professionalism and attention to detail truly stood out. A special thanks to Mr. Aslam, whose insightful advice made all the difference in ensuring everything was just right. His guidance was not only helpful but deeply appreciated. Highly recommend this team for anyone seeking reliable and high-quality printing services.
-----Roy.
Very satisfied with dealing with NPC, and the team. We appreciate the professionalism, and recommendations with the printer we had shortlisted for purchase.
Thank you to Mr. Aldo, Ms. Caren, Ms. Joy and the team for att…
Very satisfied with dealing with NPC, and the team. We appreciate the professionalism, and recommendations with the printer we had shortlisted for purchase.
Thank you to Mr. Aldo, Ms. Caren, Ms. Joy and the team for attending to our needs.
We are satisfied with the service provided by National Printing Center for our Epson printer. Their commitment to quality, prompt response time, and excellent customer support have made a significant difference in our op…
We are satisfied with the service provided by National Printing Center for our Epson printer. Their commitment to quality, prompt response time, and excellent customer support have made a significant difference in our operations. Because of their good service, we have renewed our Annual Maintenance Contract (AMC) with them without hesitation. We highly recommend to any business looking for reliable printer solutions.
Special thanks to Ms. Rasielle and Mr. Anas :) keep up the good work.
We recently bought an Epson printer from National Printing Centre, and our experience has been nothing short of exceptional — from the moment of purchase until now. Their team has always been there to provide support and…
We recently bought an Epson printer from National Printing Centre, and our experience has been nothing short of exceptional — from the moment of purchase until now. Their team has always been there to provide support and ensure the printer is well maintained in excellent operational.
The staff is knowledgeable, attentive, and genuinely committed to helping customers choose the right product for their needs. Every detail and inquiry we had was handled with professionalism and sincerity, which gave us full confidence in our purchase.
Their customer service is outstanding — responsive, reliable, and always eager to assist. These days, it is rare to find such consistency, dedication, and genuine care from a supplier.
I highly recommend National Printing Centre to anyone looking for quality office equipment and excellent after-sales support.
National Printing Centre provides excellent service with high-quality printing results. Special thanks to Aldo & Anas for there professionalism, support, and responsiveness. The printers and output quality are reliable, …
National Printing Centre provides excellent service with high-quality printing results. Special thanks to Aldo & Anas for there professionalism, support, and responsiveness. The printers and output quality are reliable, and the work is always delivered on time. Overall, a very good experience and highly recommended for quality printing services.
National Printing Centre LLC has impressed me with their top-notch service and professionalism. The Spare Parts Department, in particular, deserves appreciation for their efficiency and helpful attitude. Whether it’s gui…
National Printing Centre LLC has impressed me with their top-notch service and professionalism. The Spare Parts Department, in particular, deserves appreciation for their efficiency and helpful attitude. Whether it’s guidance on replacements or ensuring timely availability, they make the process smooth and stress-free. Highly recommended for anyone seeking reliable support and quality products.
We've had a fantastic experience with National Printing Centre! The ordering process is super easy, deliveries are on time, and the printer quality is really impressive. The customer support team is amazing—special thank…
We've had a fantastic experience with National Printing Centre! The ordering process is super easy, deliveries are on time, and the printer quality is really impressive. The customer support team is amazing—special thanks to Mr. Aldo, Ms. Joy, and Mr. Mujib for being so helpful and responsive! Plus, their prices are fair and competitive. Overall, I highly recommend National Printing Centre if you're looking for dependable printer supplies. They’re truly a trustworthy and professional Team!
Excellent Service and gentle behavior from technical staff. We are very happy with National printing centre.
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For product enquiries, service support, quotations, and branch assistance, our team is ready to help.
Working Hours: Monday – Friday | 8:00 AM – 6:00 PM
Abu Dhabi
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Share a few details about your organisation and current setup, and our team will recommend the most suitable machines and support options for you.